Sets the context for the workshop, the scale of online triage adoption, and the goals of standardisation and mindset shift.
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02Module 1a
Defines triage vs. consultation, outlines what triage is not, and introduces the concept of justice in resource allocation.
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03Module 1b
Explores risk thresholds using the Clinical Risk Matrix, challenges "gut feelings" (heuristics), and discusses the concentric circles of influence.
Lessons
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01
Module
The Triage Mindset & Risk Thresholds
Shift the triage mindset: Differentiate clearly between "remote consultation" and "triage decision-making" to prevent inbox bottlenecks and improve flow.
